Privacy Policy

1. Introduction

This Privacy Policy explains how jilibe.cam ("jilibe", "we", "us", "our") collects, uses, discloses, and protects personal information obtained from users ("you", "your", "user", "player") of our online gaming platform, website, mobile applications, and related services (collectively, the "Services"). jilibe is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws and regulations.

By accessing or using jilibe Services, creating an account, or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with any aspect of this Privacy Policy, you should discontinue use of jilibe Services immediately.

1.1 Scope of This Policy

This Privacy Policy applies to all personal information collected by jilibe through our website, mobile applications, customer service channels, marketing communications, and any other means of interaction with our Services. This policy does not apply to information collected by third parties, including websites, applications, or services linked from our platform, which are governed by their own respective privacy policies.

1.2 Data Controller

For the purposes of applicable data protection law, jilibe.cam acts as the data controller in relation to the personal information we collect and process. We determine the purposes for which and the manner in which your personal data is processed.

2. Information We Collect

jilibe collects various types of information to provide, maintain, improve, and secure our Services. The information we collect falls into several categories as detailed below.

2.1 Information You Provide Directly

When you register for a jilibe account or use our Services, you voluntarily provide us with personal information including:

• Account Registration Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Information: Government-issued identification documents (e.g., Philippine passport, driver's license, national ID, SSS/GSIS ID), photographs for facial verification, proof of address documents (utility bills, bank statements), and other documents required to verify your identity and comply with know-your-customer (KYC) and anti-money laundering (AML) regulations.
• Financial Information: Bank account details, e-wallet account information (GCash, Maya, GrabPay), payment card information, transaction history, deposit amounts, withdrawal requests, and payment method preferences.
• Communications: Content of messages sent to customer support, chat transcripts, emails, feedback, survey responses, and any other communications with jilibe.
• Marketing Preferences: Preferences regarding receipt of promotional communications, newsletter subscriptions, and notification settings.

2.2 Information Collected Automatically

When you access and use jilibe Services, we automatically collect certain information about your device and usage patterns:

• Device Information: Device type, operating system and version, browser type and version, device identifiers (IMEI, MAC address), screen resolution, and mobile network information.
• Usage Information: IP address, login timestamps, games played, betting activity, deposit and withdrawal history, pages visited, features used, time spent on platform, clickstream data, and interaction patterns.
• Location Information: Approximate geographic location based on IP address or, with your permission, precise location data from GPS or other location services on your mobile device.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies as described in Section 8 of this Privacy Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment verification, and fraud prevention information from GCash, Maya, GrabPay, banks, and other payment service providers.
• Identity Verification Services: Verification results and risk assessments from third-party identity verification and fraud prevention service providers.
• Marketing Partners: Information about how you were referred to jilibe if you arrived through an affiliate link or marketing campaign.
• Public Sources: Publicly available information necessary for compliance with legal obligations, including sanctions screening and politically exposed persons (PEP) checks.

3. How We Use Your Information

jilibe processes your personal information for various legitimate purposes necessary to provide, improve, and secure our Services. The legal bases for processing your information include contractual necessity, legal compliance, legitimate interests, and your consent where applicable.

3.1 Primary Service Provision

We use your information to provide core jilibe Services including:

• Creating, maintaining, and managing your account
• Verifying your identity and age to comply with legal requirements
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to play games and participate in gaming activities
• Maintaining accurate records of your gaming and transaction history
• Calculating and crediting winnings to your account
• Providing customer support and responding to your inquiries
• Sending account-related notifications and service updates

3.2 Legal and Regulatory Compliance

We process your information to comply with legal obligations including:

• Verifying you meet minimum age requirements (21+ in the Philippines)
• Conducting know-your-customer (KYC) and customer due diligence procedures
• Preventing money laundering, terrorist financing, and other financial crimes
• Complying with responsible gaming regulations and detecting problem gambling
• Maintaining required records for audit and regulatory purposes
• Responding to lawful requests from government authorities and law enforcement
• Reporting suspicious activities as required by applicable laws

3.3 Security and Fraud Prevention

We use your information to protect you, other users, and jilibe from fraud and abuse:

• Detecting and preventing fraudulent accounts, transactions, and activities
• Identifying and blocking multiple accounts and account sharing
• Monitoring for cheating, collusion, and other prohibited gaming activities
• Protecting against unauthorized access and security breaches
• Verifying the legitimacy of withdrawals and preventing unauthorized transactions
• Investigating suspected violations of our Terms and Conditions

3.4 Service Improvement and Personalization

We analyze your information to improve and personalize your experience:

• Understanding usage patterns to enhance platform functionality
• Personalizing game recommendations based on your preferences
• Optimizing website and application performance
• Conducting research and analytics to improve Services
• Testing new features and services
• Troubleshooting technical issues and bugs

3.5 Marketing and Communications

With your consent, we use your information for marketing purposes:

• Sending promotional offers, bonuses, and special deals
• Informing you about new games, features, and services
• Conducting surveys and market research
• Delivering targeted advertising based on your interests
• Measuring effectiveness of marketing campaigns

You may opt out of marketing communications at any time by following unsubscribe instructions in our emails or adjusting your account notification preferences.

4. Information Sharing and Disclosure

jilibe does not sell your personal information to third parties. We share your information only in limited circumstances as described below, and only to the extent necessary for legitimate business purposes or legal requirements.

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, Maya, GrabPay, banks) for transaction processing
• Identity verification services for KYC and AML compliance
• Cloud hosting and data storage providers
• Customer support platforms and communication tools
• Analytics and data analysis services
• Marketing and advertising platforms
• Fraud detection and prevention services

These service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements and Protection

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, or safety of jilibe, our users, or the public
• Detect, prevent, or investigate security incidents, fraud, or illegal activities
• Respond to claims that content violates third-party rights
• Cooperate with regulatory authorities and law enforcement investigations

4.4 Aggregated and De-identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This includes statistical information about user behavior, platform usage, and industry trends. Such information is not considered personal data under data protection law.

5. Data Security Measures

jilibe implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5.1 Technical Security

Our security infrastructure includes:

• Encryption: All data transmission uses SSL/TLS encryption (256-bit). Sensitive data stored in our systems is encrypted at rest.
• Secure Authentication: Password hashing using industry-standard algorithms, optional two-factor authentication, and secure session management.
• Firewalls and Intrusion Detection: Network firewalls, intrusion detection systems, and regular security monitoring protect against unauthorized access.
• Regular Security Audits: Independent third-party security assessments and penetration testing identify and address vulnerabilities.
• Secure Development: Security-by-design principles, code reviews, and security testing throughout the development lifecycle.

5.2 Organizational Security

We implement organizational measures including:

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Confidentiality agreements binding all employees and contractors
• Regular security awareness training for staff
• Incident response procedures for security breaches
• Data protection impact assessments for high-risk processing activities
• Vendor security assessments for third-party service providers

5.3 Your Role in Security

You play an important role in protecting your account security. You should:

• Choose a strong, unique password and keep it confidential
• Enable two-factor authentication for additional protection
• Never share your account credentials with anyone
• Log out after each session, especially on shared devices
• Be cautious of phishing emails or messages impersonating jilibe
• Report any suspicious activity to customer support immediately

6. Data Retention

jilibe retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

6.1 Active Account Data

While your account is active, we retain your personal information to provide Services, maintain your account history, and comply with ongoing legal requirements. This includes your account details, transaction records, gaming history, and communication records.

6.2 Closed Account Data

After you close your account, we retain certain information for specified periods:

• Financial Records: Transaction history, deposits, and withdrawals are retained for seven (7) years to comply with financial record-keeping requirements under Philippine law.
• Identity Verification Records: KYC documentation is retained for seven (7) years following account closure to comply with anti-money laundering regulations.
• Gaming Records: Bet history and game outcomes are retained for six (6) years for audit, dispute resolution, and regulatory purposes.
• Legal and Compliance Records: Information necessary for ongoing legal proceedings, investigations, or regulatory inquiries is retained until such matters are resolved.

6.3 Deletion and Anonymization

After applicable retention periods expire, we securely delete or anonymize your personal information. Anonymized data that cannot identify you may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

Under the Philippine Data Privacy Act and other applicable laws, you have certain rights regarding your personal information. jilibe respects these rights and provides mechanisms for you to exercise them.

7.1 Right to Access

You have the right to access personal information we hold about you. You can view most of your information through your account dashboard. For information not accessible through your account, you may submit a data access request to our privacy team.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information through your account settings. For information you cannot update directly, contact customer support for assistance.

7.3 Right to Deletion

You may request deletion of your personal information in certain circumstances, subject to legal retention requirements. We may be required to retain certain information for compliance with legal obligations, dispute resolution, and fraud prevention.

7.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. You may request export of your account data, transaction history, and gaming records.

7.5 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your account settings or by following unsubscribe instructions in our emails.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before consent was withdrawn.

7.7 How to Exercise Your Rights

To exercise any of these rights, contact our Privacy Team through customer support or email. We will respond to requests within thirty (30) days as required by Philippine data protection law. We may request additional information to verify your identity before processing requests.

8. Cookies and Tracking Technologies

jilibe uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising.

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, such as your preferences and login status.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for platform operation, security, and account authentication. These cannot be disabled.
• Performance Cookies: Collect information about how you use our platform to help us improve functionality and performance.
• Functionality Cookies: Remember your preferences, language settings, and personalization choices.
• Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness.

8.3 Managing Cookies

Most web browsers allow you to control cookies through settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect platform functionality and your user experience.

9. International Data Transfers

jilibe primarily operates within the Philippines and stores data on servers located in the Philippines or with cloud providers operating under Philippine jurisdiction. However, some service providers may process data internationally. When personal information is transferred outside the Philippines, we ensure appropriate safeguards are in place through contractual protections and compliance with international data protection standards.

10. Children's Privacy

jilibe Services are intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from someone under the minimum age, we will delete such information immediately. Parents or guardians who believe their child has provided information to jilibe should contact us immediately.

11. Changes to This Privacy Policy

jilibe reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through prominent notice on our website, email notification to your registered address, or notification upon next login. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of jilibe Services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team:

• Email: [email protected]
• Customer Support: Available 24/7 through live chat on the jilibe website
• Response Time: We aim to respond to all privacy inquiries within 30 days

If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the National Privacy Commission of the Philippines.